Frequently Asked Questions
Everything you need to know about your Airback experience.
What makes Airback products different from standard fashion brands?
Airback focuses on the intersection of ergonomic design and premium aesthetics. Our products use pressurized air-cushion technology to provide superior comfort and support without compromising on high-end style.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days. You will receive a tracking number as soon as your order ships.
What is your return and exchange policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return or exchange items in their original, unworn condition with all tags attached.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and buy-now-pay-later options like Klarna and Afterpay.
How do I care for my Airback items?
To maintain the integrity of the air-cushion components and premium fabrics, we recommend spot cleaning with a damp cloth. Avoid machine washing or high heat unless specified on the individual garment's care label.
Do you offer a warranty on your products?
Yes, all Airback products come with a one-year limited warranty covering manufacturing defects. This ensures that your investment is protected against any faults in craftsmanship or materials.